Meet The Team
Adrian Banfield
Director
AdvDipFS(FP), ANZIIF (Snr Assoc) CIP, Dip.IB
03 9108 6710 | 0412 352 388
Director
AdvDipFS(FP), ANZIIF (Snr Assoc) CIP, Dip.IB
03 9108 6710 | 0412 352 388
Administration Associate/Assistant (Commercial & Domestic)
03 9948 4944
Jezza has almost six years of experience handling insurance accounts in the USA as a Data Analyst and Customer Service Representative in Health, Home and Motor insurance.
Since joining CIS Group, Jezza has been an integral part of our team in ensuring our client’s policies are processed and distributed in a timely manner.
In her spare time, she enjoys spending time with her family and beloved dogs as well as travelling with her friends. Jezza also has a love for teaching kids and watching The Big Bang Theory and Friends, which are her favourite sitcoms.
Administration Associate (Commercial & Domestic)
03 9948 4944
Ally has over 5 years of experience as a Customer Service Officer, Email Specialist and Financial Analyst. She is eager to learn more about the insurance industry.
Credit Control Officer
03 8376 6900
ASIC Authorised Representative Number: 1293650
With over 17 years of experience in the insurance industry, Debbie’s main focus is providing exceptional customer service.
Debbie had previously worked with Suncorp specialising in Commercial Insurance and Domestic Insurance products while also providing services to BDM’s, Resilium Authorised Representatives and direct clients.
Now in her role as Credit Control Officer for the firm, Debbie has the important duty of ensuring our client’s pay on time and remain insured.
In her free time, Debbie enjoys going for weekend getaways with her family and catching up with friends over good food and wine.
Claims & Credit Control Officer – Ivanhoe & Bellarine
03 9948 4944
ANZIIF (Snr Assoc) CIP, Dip.IB
ASIC Authorised Representative Number: 1295420
With over 17 years of experience in the insurance industry, Ivanka brings a vast range of experience in customer service as well as claims and credit control management.
Ivanka had previously worked with Suncorp specialising in Commercial Insurance and Domestic Insurance products while also providing services to BDM’s, Resilium Authorised Representatives and direct clients.
Since joining the CIS Group team, Ivanka has taken on the role as Claims & Credit Control Officer for our Ivanhoe and Bellarine Branches.
Account Manager (Commercial)
03 8872 8219
ASIC Authorised Representative Number: 1302096
Josh started his insurance broking career with Domina General Insurance Brokers in 2013, where he became a fully accredited broker, managing a diverse range of SME clients, whilst assisting with an Australia-wide portfolio of Bowling and Sporting Club risks.
Joining the Comprehensive Insurance Solutions team in 2023, Josh now brings his knowledge of SME policies to the company’s commercial team, as well as his belief in a high standard of tailored service for each and every client.
In his spare time, Josh is a musician and keen snowboarder.
Senior Account Manager (Domestic)
03 9108 6712
ASIC Authorised Representative Number: 429271
Shayne’s main focus is client relationships and in turn building genuine rapport with all clients.
Administering a very professional level of service, Shayne draws on her 20 years’ experience in the general insurance industry offering advice and solutions for your personal insurance needs. Shayne has also become the business’ Strata Insurance expert, which means any body corporate plan is in good hands when it comes to their insurance needs.
As an avid snowboarder in the winter months and a lover of the great outdoors any time of year, Shayne’s joy for life is always evident in the office.
Senior Account Manager (Domestic)
03 7032 6581
ASIC Authorised Representative Number: 251432
With the recent acquisition of Tom Tully’s business, CGF Insurance Services, we are privileged and excited to have secured Dianne’s services and welcome her to the CIS team. Dianne has spent the last 27 years with Tom Tully and brings a wealth of experience to our team.
Dianne is a big believer in looking after her clients and endeavours to ensure they are satisfied with the service she provides. The knowledge Dianne has of the personal insurance market enables her to provide the most comprehensive solutions for all her clients from not only a cost perspective, but more importantly a coverage standpoint.
In her spare time, Dianne loves playing golf, spending time with her family of two daughters, four grandchildren and two great granddaughters and also enjoys going to the Races for a few champagnes with great friends.
Senior Account Manager (Domestic)
03 9108 6715
ASIC Authorised Representative Number: 251202
Prior to joining CIS Group in 2020, Kaye had spent the previous 20 years with MGF Insurance Services and has now bought her wealth of experience to our team, especially in the personal insurance sector.
Kaye’s number one concern is her clients and it is why they have remained loyal for so long. The level of service and insurance expertise Kaye provides her client’s is second to know and it is why she is such a valuable member of the team.
As well as being CIS Group’s ‘Social Director’, Kaye is a lover of the coastal life and watching the sun come up every morning whilst taking her trusty pooch for his morning walk.
Operations Manager (Domestic)
03 9108 6714
ASIC Authorised Representative Number: 1293213
Fiona has had a vast experience in the insurance industry specialising in Commercial Insurance and Domestic Insurance products.
With 26 years of experience, Fiona’s main focus was providing superior customer service. Fiona has previously worked with Suncorp for 20 years and has transitioned through AMP, GIO, Resilium and Vero branded products providing support and service to direct clients, BDM’s and Resilium Authorized Representatives. Since joining CIS Group, Fiona has been an integral part of our team in ensuring our client’s policies are processed and distributed in a timely manner. Fiona is also a pivotal piece in how the business runs, using her skills to assist with the implementation and training of new and existing operating systems.
In her spare time, Fiona enjoys spending time with her family including her two children and relaxing with her friends over a coffee or a nice glass of wine.
Operations & Claims Manager (Commercial)
03 9110 0997
ASIC Authorised Representative Number: 1238977
Eryeta brings vast Industry experience in customer service, claims handling, domestic insurance, SME and corporate insurance over her tenure in the industry. Her previous roles in Customer Service and Account Executive roles at APIA, OAMPS Pty Ltd and Marsh Pty Ltd have given her the skills required to assist clients with their insurance needs, whilst building and nurturing strong relationships with her clients.
In her role as Operations & Claims Manager for our Commercial Department, Eryeta provides all our clients with a first class claims experience and ensures the best possible outcomes in an efficient and timely manner.
As a mother of two very active and inquisitive children, Eryeta enjoys her down time with her children and catching up with her extended family & friends.
Branch Manager – Bellarine
03 5212 9001 | 0418 624 083
ANZIIF (Snr Assoc) CIP, Dip.IB
ASIC Authorised Representative Number: 1275734
With over 20 years of experience managing the insurance needs of her clients, Stephanie has a wealth of knowledge and understanding around the risks faced by small to medium businesses.
When Stephanie founded her own company, ELC Insurance Solutions in 2016, she was able to utilise her expertise to assist her loyal clients through the complex world of commercial insurance to ensure they were not only well informed, but adequately covered for their risks.
With her new role as Branch Manager of our Bellarine office, we know her clients will continue to be her number one priority as she develops the CIS Group brand down on the peninsula.
Director
03 9948 4945 | 0413 253 248
ANZIIF (Snr Assoc) CIP, Dip.IB | ASIC Authorised Representative Number: 1296167
As a seasoned insurance professional with over 20 years of experience in Australia’s largest insurance brokers and insurers, Matt brings a wealth of knowledge and expertise to the table. Matt’s career has been dedicated to managing the insurance portfolios of some of Australia’s major association partners and clients, and he takes great pride in his ability to provide tailored insurance programs across the SME, mid-market, and corporate sectors. Over the years, Matt has gained a deep understanding of all commercial insurance products, which enables him to provide comprehensive solutions that meet the unique needs of each and every client.
But what truly sets Matt apart is his commitment to building strong personal relationships and delivering clear communication to his clients. If you are looking for a partner who can help you navigate the complex world of insurance with confidence, Matt is the right person for the job.
Aside from his love of insurance, Matt’s other love is his 3 children, wife and the Melbourne Football Club…..not necessarily in that order!!
Director
03 9108 6711 | 0412 272 192
ANZIIF (Snr Assoc) CIP, Dip.IB | ASIC Authorised Representative Number: 1275734
Callum joined Comprehensive Insurance Solutions in 2019 following an expansive 20-year career in the insurance industry. Working across a number of international and multination insurance broking firms, he was able to develop his expertise in product knowledge and client management. Callum also spent time as an insurance underwriter and product development specialist.
Since joining the insurance industry in 1999, Callum has gained knowledge in all Commercial Insurance products and is able to provide tailored insurance programs across the SME, mid-market and corporate sectors. Callum prides himself on having strong personal relationships and providing clear communication to his clients so they understand what their exposures are from an insurance risk perspective.
It is fair to say Callum is a proper one-eyed Geelong Cats supporter, but he does find time to spend time with his wife and three children (when the Cats aren’t playing!).
Director
03 9108 6710 | 0412 352 388
AdvDipFS(FP), ANZIIF (Snr Assoc) CIP, Dip.IB | ASIC Authorised Representative Number: 249678
Adrian is the founder of Comprehensive Insurance Solutions and has developed a wealth of knowledge in both Commercial and Domestic Insurance products during his 30 year career, but it is in the Small to Medium Enterprise (SME) sector that his experience and passion proves most valuable to our clients given the wide variety of industry sectors.
Adrian prides himself on providing clients with professional and tailored advice to ensure all their insurance requirements are met. It is his warm and caring nature that allows his clients to know they are dealing with someone that genuinely cares about the protection of their business.
Adrian is very excited and proud of the recent business expansion. Along with all the great people that work within CIS Group, having the support of his follow directors Callum and Matt has made a world of difference given their backgrounds and extensive insurance broking experience.
Outside of work Adrian is extremely passionate about his family time, fishing, the odd house renovation and he loves nothing more than spending time down the Mornington Peninsula with his family and friends.
